I am very pleased with Trupanion . I usually deal with one person (Tricia Sellars) Which is nice to know if I need someone I have a specific person that helps me. Unfortunatley this past week my dog has become ill for some unknown reason. The ER could not find out anything wrong and keep doing test. I am SOOOO thankful for Trupanion because if it wasn't for the pet insurance my dog would not be here anymore because I would not be able to afford the medical bills. I LOVE TRUPANION AND TRICIA SELLRS IS A ASSETT to their team. She is one reason why I kept it. The team has been helpful everytime I call no matter who i talk to . I will always have this insurance on any dog I have. Still working on Peyton but I hope someone can help him.