When one looks for Pet Insurance you hear all kinds of horror stories. We narrowed our choice down to two carriers one of which was Trupanion.Their sales department was a delight to work with answering all of our questions. But over time we have learned that Sales and Marketing is one thing and Claims another. In the case of Trupanion I cannot say enough good thing about how our recent claim was handled. The Claim was promptly attended to, with all policy coverage and guidelines followed, and prompt payment made. I am happy to report we made a good decision in insuring with Trupanion.