Please see an exerp from an email that I sent to Trupainion upon completion of my claim:
"I received 3 claim process notices (the one here 271018, 269924 & 269923). My query regards why I was charged 2 deductibles when this was all done in 1 procedure. 1 on the claim here (27018) and as well on 269923. I do note that Trupainion has divided the claim into 2, but I am sure that you can appreciate that the scheduling for these procedures were to save money (for Trupanion as well as us) on anaesthetics as well as undue stress on Zeus if we were to have done this one 2 separate occasions."
Trupanion's response is below:
"Our deductibles are per condition. As Zeus was under he was treated for the masses as well as his oral care. As there are two different condition we had to apply the deductible to both conditions."
I cannot tell you how utterly disappointed I was with this response.
Wire Fox Terrier