hidden costs

Out of 10

what i was told when i purchased the insurance was different to what i got. i was smacked with a huge hidden cost. the whole 90% coverage is not really 90%. it's 90% of the subtotal. Also, if your animals condition requires followups those followups are not covered either. i was told the initial exam was covered but all subsequent exams would be. apparently they changed their mind. i had to complain and they did sort it out as a one time courtesy, but they still didn't admit any wrong doing or misrepresentation.

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Claim Amount
Over $1000


Age of Pet
Under a year

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Posted: 09/06/2012
By: Joe @Trupanion

Hello S-
My apologies for any misunderstandings on our coverage. We definitely try to be as transparent as possible about our coverage to avoid any surprises when claims are filed. Our policy wording is available on our website for anyone to read, and is emailed to every policy holder as soon as they enroll. The policy wording does clearly state that all exam/re-check/consultation fees are excluded, as well as any taxes charged.

The following link will take you to a copy of our policy wording. I encourage you to review this and give us a call with any questions at 1-800-569-7913. Please note: this copy does say sample on it, but that's just because it doesn't include any of the additional coverage you can choose to include on your individual policy.