From the day that I enrolled my little rescue, the experience has been nothing but professional and when it came to the the appropriate time compassionate. Always helpful, knowledgeable, understanding, they actually listen! Seriously, everyone should have pet insurance that has a pet, or reconsider having a pet. Because what happened to me could happen to anyone, and, it was boom, out of left field! I was grateful that I did not have to make the decision to put the sweetheart down. So get insurance! Or be responsible and don't get a pet if you cannot afford to really take care of it.