After insuring my puppy for $37/mo.and never having a significant claim my premium went up 76 percent to $66/mo. This is after I was told my premium would never go up as my pet aged or if I had to make claims. I paid automatically by credit card and my wife didn't notice the increase for 8 months. They said they notified me by email, but I never received it. I only had this insurance for 2 years.