This company is a fraud.

Out of 10

After insuring my puppy for $37/mo.and never having a significant claim my premium went up 76 percent to $66/mo. This is after I was told my premium would never go up as my pet aged or if I had to make claims. I paid automatically by credit card and my wife didn't notice the increase for 8 months. They said they notified me by email, but I never received it. I only had this insurance for 2 years.

Did you find this review helpful?
Never made a significant claim
Claim Amount
Under $100

Labrador Retriever

Age of Pet
1 - 8

Leave a comment

Enter the characters shown in the image.
Posted: 07/05/2012
By: Stacy at Trupanion

Hi Gary,Thank you for sharing your feedback and I can understand your frustration. Trupanion's premiums are based on a collective group of pets like yours, based on your pet's age at enrollment, breed, geographical location, and deductible choice. Because of this, your premium will not automatically increase because your pet has had a birthday or filed a claim.
Rather, premiums are adjusted regularly to keep up with the average cost of a 'like' pet, whether that means an increase, decrease, or staying the same. For example, if many pets 'like yours' are experiencing medical issues, you may see an increase in premium; whereas if they collectively make fewer veterinary visits, then you will likely see a decrease in premium. For each group of 'like' pets, premiums are based so that we pay out on average 70 cents in claims for every dollar received in premiums. I encourage you to give us a call to learn more. 800-569-7913

Posted: 09/13/2012
By: Zak

Gee Stacy...that's not what your website said when we purchased a policy. Now it's "Pet Like Yours" based. Deceptive Sales Practice. Report to BBB! Find another company.