The insurance coverage is very easy to understand. It is clear and there is no ambiguous language. I have had insurance with 2 other companies in the past 10 years and there was always some hidden facts about the coverage in the fine print and ambiguous language which required interpretation. So far, Trupanion practice what they preach and I find it refreshing. Their customer service people are very helpful and go out of their way to help during trying times. I am very satisfied and I have been telling everyone I know about how satisfied i am with Trupanion.
I have had to submit multiple claims because my pet had recurrences of pancreatitis, and the claims were handled in a very professional manner. There is always a confirmation of when the claim is received and within several days I received a confimation of the approved amount. The settlement is mailed, so I received it within a week. So the entire process takes about 10 days. The only imrovement would be if Trupanion could credit the settlement directly to the account of the insured party.
I hope they continue their good work, they are light years ahead of the pack.