I got insurance through Trupanion at the end of 2011. It seemed the best choice based on the on-line adds I saw. I had to take my cat Cougar, a Maine Coon to the vet with a bad cough. I have a good vet and have been getting Cougar better. I submitted my first claim in Feb 2012 and it took about 3 weeks for my claim to go through the system and now I have received four more checks for the multiple visits Cougar had to have at the vet. I am very pleased with the service I have gotten.