I was very hesitant to get pet insurance, however, a friend has Trupanion and he had to use it and Trupanion handled it great, so I signed up. On December 15 2011 my puppy was sick. I tried to get into my regular Vet but couldn't. I took my puppy to the emergency Animal hospital and they did a quote of what they needed to do to diagnose him. The quote was almost $2000.00. I phoned Trupanion to get a quote and the office was closed. The gentleman by the name of Scott answered the call and I explained my situation. He tried the Claims line to see if anyone would answer and they did. The girl was just getting ready to go home and she (Teresa) stayed behind to help me. While I was on the phone with Teresa I told the Vet to xray my puppy to see what was going on. We found out he was full of kitty litter in his intestines. The Vet quoted me $6000.00 to operate on my puppy. Within 1/2 hour I was preappoved for #6000.00. I was so relieved. The Vet was able to give my puppy medication to get the Kitty litter moving and he was able to poop it out. If you think that is amazing I was reinbursed 5 days after the incident. Trupanion thank you for saving my puppy Chewy.