they are theives

Out of 10

I have been paying 22 a month for a year, I took my cat three times for eye problems, they said I had to follow up or I would not be paid, now they are refusing to pay at all because she had problems when she was a baby. Most kittens have eye issues so I think they just want to find an excuse to not pay me Do Not waste your money

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Eye problem

Claim Amount
$100 - $500


Age of Pet
Under a year

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Posted: 03/12/2012
By: Stacy at Trupanion

Hi Pamela,I apologize for your frustration with your recent claim. We do have a claims appeals process which you can pursue if you and your veterinarian disagree with the outcome of a claim. I encourage you to call your claims adjuster to learn more. 800-569-7913