Tripled my premium after first year!!!!

Out of 10

I have a horrible experience with this company and will be complaining to California insurance commissioner. I purchased the policy last year, bought the best available coverage with $0 deductible and 90% coverage. I did not file any claims and the company charged my credit card on a monthly basis. This week I received an email with new premium that is 3 times more than last year. I called the company and they told me that rate increase reflects increased vet care costs in my area. Really???!! That much??? If someone is already litigating with this company or has a class action law suit going please post the information for the attorney.

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No ilness
Claim Amount
Under $100


Age of Pet
1 - 8

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Posted: 12/06/2011
By: Stacy at Truapnion

Hi Sergey,I apologize for the recent shock with your premium. Firstly, we do not penalize pet owners for filing claims which means you would see the same change to your premium whether you had filed many claims or none at all. We haven't updated premiums in California since we began selling policies there almost 4 years ago. This year, we reached a point at which we had enough data to bring premiums up-to-date with what they should actually cost. Because some premiums were essentially 4 years out of date, this is why you may have seen such a significant change.
In the future, adjustments will occur in a more timely manner to reflect the actual cost of pet care for your individual pet (based on the averages of its breed, age at enrollment, geographical location, and deductible chosen). If the average pet like yours is receiving increased health care in a given time period, then you would see a slight increase, but if that pet on average has been generally healthy and making fewer trips to the vet then you would see a slight decrease. Premiums are directly based around the average pet like yours based on the factors mentioned above so when you see an increase in your premium, that is a sign that the average pet like yours is making more trips to the veterinarian.
I encourage you to learn more about our pricing here: