I have been very pleased with the plan. The last claim was just a small urinalysis but they all add up over time. I am so glad I have a good insurance plan for my cat. My only complaint is that processing seems to be taking a bit longer recently compared to one year ago. The claim submission to receipt of a check was appx. 2 weeks for the last claim. Which is still good. But it was only 8~9 days a year ago. I would have given 10 with the processing speed of 1 year ago.