So disappointed in this service. We started coverage on our dog 16 months ago when he was only 4 months old because if what they offered and because they were recommended by our vet. However, just like every other player in the insurance industry, they are only out screw you. The promise of no rate increases based on the pet's age is false. My dog turns 2 next month and conveniently the premium is increasing from $39 to $97, more than doubling what we have been paying. They claim it is because of increased costs in vet care, but my visits to my vet haven't cost me any more than they did a year ago, let alone double.
I will be terminating their service, and do what I should have been doing all along; putting the monthly payments into my own account.
I do not recommend them, unless you only want reasonable service at a teaser rate for the first few years of your let's life.