Absolutely Unfair Increase of Premium

Out of 10

After 1 year (exactly 365 days) of enrollment they sent me a Premium Change notification mail: my premium was increased by 2.5 times!!!To keep the same conditions as before I have now to go from $0 to $1,000 deductible.
And the mail conatains the due sentence: "understand that the premium adjustments you are receiving for your pet are not a result of your pet aging or any claims that you have filed". On the phone they expained to me that the increase is due to a study done on the Vet visit increased price: 2.5 times!!!!

That is a SCAM

I purchase Trupanion Insurance when my dog was 3month old

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Claim Amount
Over $1000

German Shepherd

Age of Pet
1 - 8

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Posted: 07/08/2011

Hi Daniela,I wanted to explain a little bit more about this premium adjustment. Our premiums are priced based on the average pet of your situation, taking into account four factors: breed, age at enrollment, chosen deductible, and geographical location. For example, my dog’s premium is based on the average cost of a mixed-breed 3-year-old dog in Seattle with $0 deductible. When you see an increase in your premium, it is a reflection that the average pet like yours is experiencing many health issues. I agree with you that veterinary prices have remained fairly stable, however premiums were adjusted for a number of reasons: they were to be brought up to date with current costs (there had not been a rate adjustment in California since 2008), to account for the average cost of your pet, and to account for new veterinary procedures that are available and becoming more commonplace today.
You would see the same change to your premium regardless of whether or not you filed claims. By our values, we do not punish a pet owner with higher rates just because they had an unlucky pet and filed lots of claims – this is not something for which the pet owner can plan. We are the only provider to over 90% actual coverage with no payout limits. This option has greatly benefited many pet owners and in order to keep offering this type of service, we must keep in line with the average cost of each pet by adjusting premiums accordingly. We do not arbitrarily inflate premiums. There is a process in which we must provide sufficient data to insurance departments to be approved that the updated premiums are fairly priced based on the cost of that pet. Our CEO, Darryl Rawlings, does a good job explaining pricing in this video – http://trupan.in/j2BU2l