Adopted my Kitty from a local shelter at the end of September 2010, 3 1/2 years old, approximately. Put pet insurance on him right away. I have already had two claims with Trupanion, I have to say I was so pleasantly surprised that both were paid with no hassle within 10 days, and the Trupanion staff kept me well informed of the progress of the claim via email. I was a skeptic about pet insurance and now I am a believer. If you are on the fence about pet insurance with this company, I hope this review helps you make a decision.