Trupanion just raised my rate by 62%. 1st year

3
Out of 10

I just got a premium notice that my premium went up from $41 to $66 month. My dog is 1 year old. I had a claim for $130 paid. They told me on chat that they have not raised premiums since starting in 2008. They should raise rates of 3-4 year policy holders now, and gradually raise rates as you are with them. They lie when they told me today they don't raise rates based on age of pet or claims. I don't thing vet bills have gone up 62% since 2008. Don't get scammed by Trupanion. You will be sorry after 1st year.

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Injury/illness
Premium increase
Claim Amount
$100 - $500
Breed

Newfoundland

Age of Pet
1 - 8

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Posted: 06/10/2011
By: Stacy at Trupanion

Hi Ken,Your feedback is welcomed and you are certainly justified in feeling the way that you do. Our premiums are priced based on the average pet of your situation, taking into account four factors: breed, age at enrollment, chosen deductible, and geographical location. For example, my dog’s premium is based on the average cost of a mixed-breed 3-year-old dog in Seattle with $0 deductible. When you see an increase in your premium, it is a reflection that the average pet like yours is experiencing many health issues.
It is not a lie that we do not increase premiums based on your pet's claims. You would see the same change to your premium regardless of whether or not you filed claims. By our values, we do not punish a pet owner with higher rates just because they had an unlucky pet and filed lots of claims – this is not something for which the pet owner can plan.
Subsequently, your premium will always be based on a 1-year-old dog. In a few years when your dog is older, you will notice that enrolling in a new policy at your dog's older age would be a higher cost than your premium because yours will always be fixed for a 1-year-old dog.
We are the only provider to over 90% actual coverage with no payout limits. This option has greatly benefited many pet owners and in order to keep offering this type of service, we must keep in line with the average cost of each pet by adjusting premiums accordingly.
We do not arbitrarily inflate premiums. There is a process in which we must provide sufficient data to insurance departments to be approved that the updated premiums are fairly priced based on the cost of that pet.

Our CEO, Darryl Rawlings, does a good job explaining pricing in this video – http://trupan.in/j2BU2l

Posted: 07/26/2011
By: Sharlene

Hmmmm this is the same response that she gave another person I just read. Verbatim. Im pretty skeptical about going with this company now. I cant afford exorbitant rates for 3 pets.