I am a very unhappy with the service of Trupanion. They have just denied for the second time a claim for the amount of $800. I have had my Gordon Setter Duke for 6 months. We called Trupanion confirming if he was eligible for coverage along with our other dog and 4 cats. We were told that he had to remain healthy without illness for the first 30 days,which we understood. Of course, he got diarrhea within in first 30 days and after fecal tests were completed was diagnosed with Giardia. Again two months later Duke had diarrhea again and had different fecal tests and was then diagnosed with Clostridium. The tests, vet visit and medication were $800. Trupanion denied the claim stating that reimbursment claims are measured on symptoms not diagnosis. So if Duke every has diarrhea again, his claims would not be reimbursed because he had diarrhea within his first 30 days of the policy. I and my vet were very concerned so an appeal letter was written by my vet explaining the symptoms for the two different diagnosises. The claim was denied again. Claims should be measured on diagnosis no symptoms. Stay away from TRUPANION!