Highway Robbery

1
Out of 10

After being a PURE PROFIT customer with them for over a year (not a single claim) they decided to raise my rates about 50%.What business on the planet in the middle of a recession drives away paying 'pure profit' customers with 50% price increases?

Unless one of my dogs had a catastrophic illness or injury I would have never put in a claim -- I may not ever have to file a claim, with my deductible all normal vet bills would have been paid by me anyway.
This company is run by morons.

Did you find this review helpful?
Injury/illness
Never had a claim -- had insurance for catasptrophe - huge vet bill
Claim Amount
Under $100
Breed

German Shepherd

Age of Pet
1 - 8

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Posted: 06/10/2011
By: Stacy at Trupanion

Hi Steve,Your feedback is welcomed and you are certainly justified in feeling the way that you do. Our premiums are priced based on the average pet of your situation, taking into account four factors: breed, age at enrollment, chosen deductible, and geographical location. For example, my dog’s premium is based on the average cost of a mixed-breed 3-year-old dog in Seattle with $0 deductible. When you see an increase in your premium, it is a reflection that the average pet like yours is experiencing many health issues.
You would see the same change to your premium regardless of whether or not you filed claims. By our values, we do not punish a pet owner with higher rates just because they had an unlucky pet and filed lots of claims – this is not something for which the pet owner can plan.
We are the only provider to over 90% actual coverage with no payout limits. This option has greatly benefited many pet owners and in order to keep offering this type of service, we must keep in line with the average cost of each pet by adjusting premiums accordingly.
We do not arbitrarily inflate premiums. There is a process in which we must provide sufficient data to insurance departments to be approved that the updated premiums are fairly priced based on the cost of that pet.

Our CEO, Darryl Rawlings, does a good job explaining pricing in this video – http://trupan.in/j2BU2l