I signed up for the Essential Plus plan almost a year ago and while I've use the coverage for minor issues that have come about, I recently NEEDED the coverage. Sophie, my beagle, sustained a major laceration while running through the woods. She had to be seen on emergency and stayed in the hospital for 3 days due to the extent of the injury (neck area). Not only was customer service excellent in helping me with the claims process but I received a $3,000 check in the mail 9 days after I sent in my claim. Sophie is now doing great (still runs through the woods like a fool) and I was able to pay off my bill at the emergency clinic. I would highly recommend this company to any pet owner!