You people are the BEST! Our English bulldog tore her right rear ACL and you folks covered it (after deductible). As a matter of fact, when we took our bully to her orthopedist, he noticed that we were carrying a Trupanion folder and he said thank heaven we had your service because it's simply the best service out there. We could not have afforded it otherwise. Since then, I've told every pet owner I know to subscribe and invest in your product. We could not be happier. Thank you thank you for your help and support. I wish there were an 11.