I purchased Trupanion insurance for my 10 month old English Setter puppy Lucy a few months ago. I picked up the flyer at our vets office, checked out their information online and signed up right away. On February 11th I took my dog Lucy to the vets and she was diagnosed with Giardiasis. The vets office faxed the $984.88 bill direct to Trupanion and on February 12th I received an e-mail from Trupanion stating that they had received our claim, they verified information and gave us a phone number if we had any questions. I was very impressed.On February 18th I received a call asking if we were going to submit any more invoices or if they could process payment to us. It took less than 17 days for Trupanion to pay the claim and for me to receive it - unbelievable! I would and have referred Trupanion as a pet insurance company and I wish I would have know about them for my previous pets.