Worst ever,

1
Out of 10

Purchased puppy, came with 1 month insurance which needed to be applied for within 48 hours, this was done. At vet visit for puppy shots, diagnosed with kennel cough, which eventually evolved into pneumonia 4 days later. Insurance claims were rejected, "preexisting condition". All we got was rhetoric when asking to reconsider. Would not recommend this to anyone.

Did you find this review helpful?
Injury/illness
Puppy developed pneumonia
Claim Amount
Over $1000
Breed

Mixed Breed

Age of Pet
Under a year

Leave a comment

Image CAPTCHA
Enter the characters shown in the image.
Posted: 08/09/2010
By: Stacy at Trupanion

We looked into this claim claim for your puppy and the 30 day trial coverage that she currently has. On the first vet exam visit that Maisie had with your vet, she was already showing symptoms of having respiratory issues. With our 30 day trial that you received from your breeder, once the exam is done and the trial activated it is used for new illness or accidents that have not shown to be symptomatic prior to starting coverage with Trupanion. We regret that we are not able to extend coverage for Maisie’s pneumonia as she was already sick prior to starting coverage, but on future illness or accidents you can see the value of having insurance for your new puppy. We wish Maisie a quick recovery.

Posted: 08/08/2010
By: Vicky T.

READ YOUR POLICY...IT IS THE MOST EASY TO UNDERSTAND PLAN OUT THERE. NO ONE IS GOING TO COVER PRE EXISTING CONDITIONS. EVERYTHING I HAVE EVER SUBMITTED WAS PAID FOR IN LESS THAN 3 DAYS.... NO BENEFIT SCHEDULES AND YES, THEY ALSO COVERED CONGENITAL AND HEREDITARY CONDITIONS FOR MY BULL DOG. TAKE A LOOK AT THE COMPETITIONS EXCLUSION BY BREED AND BENEFIT SCHEDULE AND TELL ME TRUPANION ISN'T THE BEST OUT THERE! MY DOG WOULDN'T BE HERE WITHOUT IT!