dissatisfied

1
Out of 10

this company is a total ripoff and a complete waste of time! My yorkie was diagnosed with hip dysplasia after obtaining insurance, and it was ruled preexisting. I HAD EVEN BOUGHT THE EXTRA COVERAGE FOR HIP DYSPLASIA. This company kicks ya when your down and now i am even more broke than without the insurance. I am going to have to put my dog up for adoption. Thanks Trupanion.

Did you find this review helpful?
Injury/illness
Claim Amount
Breed
Age of Pet

Leave a comment

Image CAPTCHA
Enter the characters shown in the image.
Posted: 08/17/2010
By: Mike

Yes please do provide more information. They are one of the few that offer hip and elbow dysplasia coverage. I purchased this coverage specifically for that coverage. If they are denying claims I would like to know the reason behind the denial. How did they deam it pre existing?

Posted: 09/14/2010
By: Stacy at Trupanion

A condition is considered pre-existing if your pet has been diagnosed with, or shown symptoms of a condition prior to your pet insurance coverage start date.

Posted: 03/25/2010
By: Alex at Trupanion

When a new dog or cat enrolls with Trupanion, the coverage is not immediate. There is a 5 day waiting period for accidents and a 30 day illness waiting period for illness coverage. Our policy is based on when the first clinical symptoms are present for an illness or accident and not when a diagnosis is made. Should your dog have shown symptoms either before the coverage was taken out or during your waiting periods, then it would be viewed as pre-existing and not covered. We do have a third party independent review process in case you believe your claim was incorrectly processed. Call us to discuss your options.

Posted: 05/30/2010
By: Kim R

Why was it ruled preexisting anon? The policy seems very straight forward. So much so I wonder if I am missing something. Anon, it would be helpful to those of us shopping if you could provide a little more.

Posted: 06/15/2010
By: LIsa S

I will be back to comment on this one. I am waiting to see what they do with a claim.