Better companies out there!

4
Out of 10

I have had PetPartners for eight years and for the first four years I was very happy with their policy. However, over the past few years, I have bocome very disatisfied. They significantly increase their wellness policy a couple of years ago which made it almost impossible to afford. They do not cover alternative medicine such as acupuncture and chiropracty. I am extremely frustrated by this because my Newfoundland has a neck issue that could be treated much less invasively than conventional medicine. They will pay to put my elderly dog through surgery but will not pay for acupuncture to restore the function of his neck. Also, they will pay for pain and anti-inflammatory medication which will ruin by dogs liver, but they will not pay for herbs and supplements which are much safer alternatives. I have no choice but to keep this company because of the age of my dog and his pre-existing conditions. There are better companies out there that have better coverage, and YES, some companies WILL cover alternative medicine!

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Injury/illness
neck pain
Claim Amount
$500 - $1000
Breed

Newfoundland

Age of Pet
1 - 8

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Posted: 08/09/2011
By: Shannon

Yes I had a very similar experience but moved away from the AKC when I lost my sweet boy. The AKC didn't pay thousands of dollars in claims inclusive of the medically necessary euthanais. You are correct, many providers do have honorable coverage. I did a ton of homework and selected Embrace and couldn't be happier with my choice of Embrace. I now know my pups have a good provider. Previously while covered with the AKC I only had the illusion of coverage proven by the $1,000's of dollars in denied claims. Then customer service with the AKC was horrible, rude, inconsiderate and disorganized on a good day.