I attempted to submit a claim for a dermatologic issue my dog had. However, it was declined w/a polite letter saying that "routine care is not covered" under trupanion. I was a little disappointed b/c I felt this was NOT routine care, although I also acknowledged it was certainly NOT a medical emergency. All staff @ trupanion have been nothing but courteous and caring, however, and this goes a long way w/me, even when you are denying my claims. The staff I have spoken with always treat me as if I am a valued customer. That is appreciated more than you know.
English Springer Spaniel