Following a super traumatic (and expensive) incident with our dog, Penelope, Healthy Paws came to our rescue! With an incredibly easy submission process for our invoice via the app, and a quick email to say that our claim had been received and was in process, we couldn't have asked much more. Not only was our claim approved within a couple of weeks, the team sent us a personal follow-up email to see how Penelope was doing, that they were very sorry to hear that she wasn't feeling well and sent wishes for a quick recovery! I think we all appreciate the small things in times of distress. This certainly made me feel like this company truly cares about the welfare of its clients. I wouldn't hesitate in recommending Heathy Paws in the future. Thank you from our entire family for great customer service.