My poor puppy was throwing up over and over again! I rushed him to the vet and the vet did a lot of test and xrays. I submitted my invoice and information to Healthy Paws and the process was easy. This was my first claim so I was nervous if they would pay. I was like I hope I was not paying each month for nothing. I got an email detailing my reimbursement within a week. I said wow that is fast! Then a check a couple days later. I also received an email from a CS rep at Healthy Paws asking if my dog was okay and it was actually a personal response. Not some automated rubbish! I was shocked and pleasantly surprised! I have to say 100% satisfied with my experience and will recommend.