I've had Petplan since my 2 Pugs came home as puppies. If anyone has ever had a Pug, they are the best, but can get expensive. Petplan pays fast and they have the very best 24-7 customer Service around. A special shout out to Blair, Simone, Crystal and Tami who helped me and my Pug Audrey through 2 very stressful weeks. Both my Pugs needed dental with extractions ( received payment within a week) but Audrey had a rough time. Petplan paid all the Vet ER bills and follow up care. During these 2 weeks, it seems as if I called everyday! The Customer Service and Support I received was phenomenal. Thank you Petplan!