I have never had pet insurance before and I looked up a comparison chart of companies, read information and chose Healthy Paws. So far I am pleased! My dog Winnie was hospitalized, I kind of "forgot" I had pet insurance but when I remembered, I was so relieved. I could have her get the treatment needed without worrying. I was very impressed that I received unexpectedly, an email from their client services checking to see how Winnie was after her incident. They put a personal touch that means a lot to us as pet parents.
There was an an easy to use app you can submit claims, as well as other easy online options or via mail. It was no hassle and very prompt processing of the claims. They don't pay exams but I was reading the reason why, which is giving the pet parents some responsibility it makes it easier for the bigger claims to be paid. I also chose them for the fact that if a pet injures a knee ligament and has to have surgery, they cover it if it happens to the second, where other pet insurances do not. I noticed on my app they have a pet foundation that helps other less fortunate pets and I really like that in a company. The app has a lot of easy to read clear and concise information. Lastly, They have a referral program and one of my friends saved money by me referring her with a link, compared to what she found online. I highly recommend this company. So far, and I have only used them once, I am impressed! I was a little leary about it, but it has been well worth the investment! Thank You Healthy Paws!