You pay and when you need them they don't!

1
Out of 10

We have had our dog insured for the past three years. In that time we used it for a hot spot that Embrace called dermatitis. Last month she had two ear infections and we were denied coverage due to a pre-existing condition! Really? They said that dermatitis sometimes causes ear infections. A hot spot and ear infection? I called and asked and they wouldn't do anything or take a second look.
We had no other choice but to cancel our policy. I submitted bills for close to $1000 and received $164 back.

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Injury/illness

Ear Problem

Bladder

Claim Amount
$500 - $1000
Breed

Old English Sheepdog

Age of Pet
1 - 8

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