I am very pleased with the prompt service for reimbursement for my cat's vet visits and subsequent surgery and meds. I was pleasantly surprised with the rapidity with which they processed the claim and sent me the checks. 90% reimbursement and $100.00 deductible is quite reasonable. They also emailed claim updates during processing and were accessible by phone. The phone reps are very efficient and sensitive and are clearly pet lovers. I recommend this company for any pet insurance needs.