I have been using this company for 3 years. I recently searched other companies to insure a new Puppy. I was unable to find one that provides the kind of customer care that I have received from Pets Best. My older dog has a sensitive stomach and gets ill frequently. The ease of filing claims and the helpful customer service is the best there is. Their benefits and cost match most of the others. I am so glad my Pets and I are part of the Pets Best Family!