The amount paid for claims is too little.

Out of 10

e policy is becoming far too expensive especially for what is paid for claims. An example is dental cleaning. My last bill for the procedure was over $400.00 and you paid only $100.00. This amount has not increased since I have had the policy. I am now paying over $107.00 per month for claims that reached nearly $1000.00 and you paid only $275.00. I am beginning to believe the policy is not worth the cost.

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Regular exam and shots
Claim Amount
$500 - $1000

Golden Retriever

Age of Pet
Over 8 years

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Posted: 08/15/2017
By: Pets Best Cust…

Hi John, thank you for taking the time to provide your feedback. Pet insurance policies are traditionally meant to help you with unexpected vet bills for injury and illnesses such as infections, cancer, diabetes. Pets Best is one of only a few companies offering wellness or routine care as an added benefit. Because routine visits are not an unexpected expense, the coverage for these benefits is reimbursed based on a benefit schedule. Keep in mind, our wellness plans are optional endorsements and do not require you to meet a deductible or a co-pay to be reimbursed. You can find our wellness information on our website as well as in the policy documents we provide upon enrollment for your careful review. That said, we are taking your feedback very seriously and will integrate it into better explaining our policies to potential clients.