Saved my dog's life

10
Out of 10

I got pet insurance through Pets Plus Us when I adopted an older dachshund from a rescue. I didn't use it for the first two years, but this year I am thankful that I have insurance for him. Without insurance, he would not have received care for his intervertebral disc disease as I could not afford to treat him. Pets Plus Us has been very cooperative through his whole treatment. Every time I call the person on the phone is helpful and gives me clear information on what is going on with his policy. Whenever they receive a claim, they email me saying they have received it and are processing it. Payment was received within 2-3 weeks. If the cheque was going to be large, they sent it by certified mail. I'm so glad that I signed up for pet insurance because with out it my dog may not have been here with me today.

Did you find this review helpful?
Injury/illness
IVDD
Claim Amount
Over $1000
Breed

Dachshund

Age of Pet
1 - 8

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Posted: 08/03/2017
By: Eric Coulson, …

Hi Janine, thank you for your review. We are glad we could be there to help with the cost of care for your dachshund. Thank you for your trust in Pets Plus Us and your investment in your dogs health. We are there when you need us and in your experience, 2-years after first investing in pet health insurance. If I can be of any assistance in the future, please don't hesitate to contact me directly. My email address is eric.coulson@petsplusus.com and my direct line is 905-247-5403. Thank you, Eric.