My claim was rather lengthy but PetsBest handled it within a week. I received exactly what I expected. They are always quick and accurate. He suffered from liver disease which nobody saw coming. He was always so energetic and within a week his appetite decreased to almost nonexistent. We tried appetite stimulants but to no avail. The vets did everything they could but within four days of hospitalization he passed away. It was a very sad day for me. Pets Best handled the claim very fast. It didnt bring my cat back but it eased the financial burden it brought to me. Of course I would rather of had my cat get better and pay the full cost but things don"t always work out to our liking. Thank you PetsBest. "