I have a Sphynx Cat (Bailey). When I decided on Pet Insurance, I decided on Pets Best after a lot of research. It has turned out to be one of the best decisions ever.. Our Bailey had a couple little coughing like episodes, seemed weird, as havnt seen him do that, so took him to the Vet. Vet needed to do Xrays, Found out he got pheumonia. Who in the world would have figured that can happen .. Office Visit, Xrays, Shot, and take home medicine, over $350 . Got home, logged on to PetsBest, attached picture of Vet bill/payment .. Got a email response of Claim received & processing, and not even 5 days later I believe it was, Pets Best paid the Claim and deposited into my checking account.. I wish my personal heath insurance was as expedient and responsive.. Never had pet insurance before covering Bailey with Pets Best, and you better believe, I will never be without it.. Thank you for being someone we can count on Pets Best..