My pup had an ear infection so obviously he needed vet care. The bill wasnt high but it"s great to know that I was getting most of the cost back. He"s all better now. Once I got home I started the claims process which literally takes 2 minutes since my vet emails me the copy of my bill. All I had to do was give a brief description of my dog Illness and upload the bill. That"s it! I received a confirmation email that my claim was received and about a week later the money was in my account. The direct deposit option is the best! Everything with this company is so simple from start to finish! Thank You!"