We have 3 senior dogs, all now on lifetime medications. Early years we did not utilize our insurance much, but now we are so grateful we joined Pets Best while they were younger and are now able to re-coup 80% of our costs! We appreciate your fast processing and payments as well. Very responsive, pleasant and understanding customer service! Last year we lost our most senior dog and Pets Best was wonderful thru this time. They even sent a sympathy message to us. Thank you for offering the great variety of plans that meet our needs as our pets age!