I adopted a new kitty and shortly thereafter purchased PetsBest insurance on her. Within a few short weeks, she was having difficulty breathing so we visited the vet. Unfortunately with a diagnosis of Pleural Effusion, of which there is no cure, we had to put her to sleep. I sent my bills to PetsBest, they processed the claim in a timely manner and....my reimbursement was a total surprise. They paid a very large piece of my claim. I was extremely happy with the service and reimbursement.