I want to thank Xena and Darcy with their help on my cat Puck's policy. We rescued/adopted Puck from family and he had issues. Due to my ignorance to e-mails I almost lost his coverage. I do believe this company does care about the pets AND the owners of their pets. I cann't say enough how happy I am with their service and feel that Puck will have a long happy life!!! Thank you Darcy and Xena. You truely made my day!!!