I got this insurance since my Cat, Daisy, is a very curious cat so I thought she might get into an accident someday. Well, that didn't happen, however she did start having seizures about a month after I purchased this insurance. We brought her to the emergency vet and faced a bill over $600 plus they recommended additional treatment the next day. Without this insurance I would have never been able to afford this. I was a little nervous that I wouldn't be remimbursed because an epilepsy diagnosis isn't easy to make. However, the customer service at ASPCA helped me through he process (take a photo of the invoice, upload it, make a few comments and submit). It was easy and they took the time to follow up with me on Daisy's condition. Without the insurance I would not be able to provide daisy with the care she needs.