The representative that I spoke to, Shannon, was excellent.

10
Out of 10

The representative that I spoke to, Shannon, was excellent. Not only did she do a good job for me she also did a good job for Trupanion. She took ownership of the situation and resolved it in a timely, professional and courteous manner. If all customer representatives worked like Shannon, there would be 99.99 percent of customers that were satisfied, happy people. I put 99.99 percent because there are just some people that can not be happy no matter what you do.

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Injury/illness
2 lumps right side (traumatic panniculitis)
Claim Amount
$100 - $500
Breed

Chihuahua

Age of Pet
Over 8 years

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