Claim turn around time has been a recent issue and the inability to get an estimated return time on the claims that are processing, other than that once a claim is made not many complaints, wish that the deductible was a yearly instead of per incident.

5
Out of 10

Claim turn around time has been a recent issue and the inability to get an estimated return time on the claims that are processing, other than that once a claim is made not many complaints, wish that the deductible was a yearly instead of per incident. The lack of the ability to have a person contact you other than e-mail is inconvenient, not everyone has a computer or Internet. Given all that they have covered on my dog I can say that the majority of the time I have received a prompt answer on the phone when I call and only been denied on my Boxer for saying his crutiate was preexisting, so now they will not cover the other knee.

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Injury/illness
Increased liver values
Claim Amount
Under $100
Breed

Irish Setter

Age of Pet
Over 8 years

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