Michael, the customer service rep, was sympathetic, warm & human.

10
Out of 10

Michael, the customer service rep, was sympathetic, warm & human. I have almost 30 years of customer service experience, & I'm usually disappointed by the people I talk to. Michael reminds me of the days when customer service was about the customer. Many kudos to him!

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Injury/illness
Ongoing treatment for IBS
Claim Amount
Under $100
Breed

Mixed Breed

Age of Pet
Over 8 years

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