Poor communication/Let's just cancel your claim!

Out of 10

So disappointed in this insurance. Vet has sent information to PetsBest numerous times and still they won't accept my claim. Nothing gets done unless I call and ask the status. They even cancelled a claim because they never received the paperwork (after it was sent multiple ways to them) - they gave me a special fax number that they promised they would receive it on, and claim they never received it! I am tired of following up and requesting info. They even had the nerve to ask me to call my vet again -- I told them to call themselves, I was DONE! My vet said they have multiple clients with the same issue with this specific insurance.

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Claim Amount
$100 - $500

Mixed Breed

Age of Pet
1 - 8

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Posted: 08/15/2017
By: Pets Best Cust…

Hello, since you are reviewing our company anonymously we can’t look into your case to see where the claim process went awry. However, we can share that we work very diligently to make the claims process very simple for our clients which includes contacting the clinic if we are missing important information to process claims. If you would like us to further review your case, please provide us with your policy information by email at customercare@pestbest.com or by phone and we will be happy to help. 1-877-738-7237. We look forward to speaking with you.