Simply the best! They've paid both minor claims (oral antibiotics) & major claims (knee surgery) incredibly quickly. I've found submitting the claims takes only a few minutes and they always send a follow-up e-mail to see how my dog is doing. Having encountered the high cost of cancer treatment for several other pets, I decided to look into health insurance for Winnie when I adopted her at one year of age. It's now almost 4 years later and her premium has only minimally increased. With the cost of veterinary procedures climbing (her knee TPLO and associated charges ran close to $6K), I'm incredibly glad to have purchased a Healthy Paws policy for her. My only regret is that they don't offer similar coverage for humans . . .