I'm going to brag because I believe when you do something right, especially regarding customer service in today's age, you should be bragged on. I have pet insurance on my 2yo GSD through Petplan. I got it in case if anything happened, I wouldn't have to let finances determine the health or life of my pet. That's exactly what happened when he had a massive grand mal seizure leading to heat stroke. Our vets said it was going to be just $500 that night and then could be up to $3500 total, I didn't have to care or let that be any factor in our decisions. All I had to care about was my pet, not the money. Now, he has beaten all the odds and is home doing extremely well. I filed his $2,100 claim on Tuesday. Today, Friday, they are mailing me a check. I even had a few questions and always got a caring person. When I they needed a form that I had sent, the customer service rep, via a non-robotic chat, gave me his email to ensure they had it. He then emailed me back an hour later to tell me my check was in the mail. The medications he needs for life? Covered. All diagnostic and testing from now on because of this? Covered.No hassle. No run around. This is how you do business and I am eternally grateful.