I bought insurance for my dog and cat about 2 years ago and never used it until this April 2017.
It has been an emotional 2017 with 5 my year old Bichon/Lhaso Apso. She woke up one morning in April and couldn't walk. She was immediately rushed to have an MRI and then surgery on her back. She was recovering well but recently had another episode of back issues. She was put on pain medicine and had such an adverse reaction she was back in ICU and almost died. The past two weeks she has been in and out of vets and it's been truly emotional.
In April, I submitted all her surgery expenses to the insurance and had no issue. Again, this week I was able to get all my documents together and submit them without any issues.
I've called PetPlan many times for direction on what to submit and how to submit. I have had random questions and follow up answers needed. Each and every time every employee I spoke to was wonderful. If I didn't understand part of the policy they broke it down for me. They spoke to me with respect and were sympathetic to my crying on the phone.
I appreciate everything they've done for my dog and thus me. I recommend them to everyone. Even with the new increased pricing and only 90% max coverage now, they are a good value if your companion has a costly medical emergency. They are a good company.