My sweet little Ivy was mauled by two large dogs, leaving her with a split ear and large wound in her side. I called my emergency vet and told them we were on the way. They were great, and offered to submit to insurance for me. Within a couple of days I received an email from Healthy Paws telling me they had received my claim. The thing that surprised me was that the first sentence was basically, "How is Ivy doing? We're so sorry you have to go through this", etc. They emailed again a few days later asking how Ivy's recovery was going! I am so happy I have Healthy Paws as my pet insurance company. They really care about their clients, and With a bill of over $1000, it's a huge relief to know we will get a large portion of this back!