I started with Petplan right after I rescued my dog Frazier. He is constantly seen for issues with his hind leg and recurring lymes disease. The customer service is excellent and they are always willing to go above and beyond. I always joke that my pet insurance company treats me better than my own health insurance company. Claims are paid in a timely manner and any questions I have are always answered and followed up on. I am very happy with Petplan and would recommend them to anyone.